Comments on: Gartner Reports On Unified Communications – Value Added? Or Noise?

By: Pat Murphy

Pat Murphy — Tue, 15 Sep 2009 13:47:27 +0000

Hey Ken,

We will be releasing a free CEBP status report within a few days. In Gartner’s defense it is hard to cover the entire spectrum with one report. In our report, we stay away from the hardware vendors and rely on the application players and api/platform service providers to generate innovation.

Unfortunately, the CEBP/UC debate lives on…

By: Ken

Ken — Sun, 13 Sep 2009 21:56:00 +0000

I find that while plenty of big business reads Gartner, and I know for a fact many take advantages of the freebies Gartner offers to try and attract their money, business and support, their advice, for everyone I know, is worth about two cents. I know an entire government sector that uses their reports to line birdcages essentially. Whatever cachet they once had, is really gone and exists in their posturing these days.

And yes, the fact that Silverlake Partners uses them as a paid shill is really frosting on the cake. Yet they don’t seem to have a problem pretending they aren’t simply pitchment out hawking a very specific set of wares. And if you look at their last twenty reports, you’ll find the usual suspects are the only ones that ever get consisten favorable mention.

The bloom is definitely off the rose at Gartner.

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By: Dave Michels

Dave Michels — Sun, 13 Sep 2009 04:39:38 +0000

Yes Ken, I’ve been having similar thoughts about the report.

1) The list of vendors is odd to me too. Not only are the ones you mentioned missing, but Digium is also missing. Any what is IBM doing on the list? The criteria states they must have “significant market” share in 3 or more of the 6 areas. And voice/Telephony is just one of the areas. Personally I think voice/telephony should be a requirement. I was surprised to see IBM in the magic quadrant. But if it is optional what about Apple?

2) They are not including services/cloud based solutions which seems to me very odd. UC is about applications, not equipment. Skype or Google have a lot of UC capability. One might argue Skype has more UC capability (per their definitions) than IBM.

3) Did you note Disclaimer 1: Silver Lake Partners owns a “substantial amount” of Gartner and holds 2 board seats? Hmmm.